Gestión del Talento Humano en las Hosterías de la ciudad de riobamba para mejorar el Servicio al Cliente

This paper aims to design a Human Talent Management Plan for hostels in Riobamba city through the identication of the needs and requirements from inner customers and tourists as well as external factors such as attractions, services, facilities and activities to improve customer service. Starting f...

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Bibliographic Details
Main Author: Usinia Iglesias, Andea Stephanny
Other Authors: Pacheco, Héctor
Format: Tesis de Pregrado
Published: Riobamba: Universidad Nacional de Chimborazo, 2016. 2016
Subjects:
Online Access:http://dspace.unach.edu.ec/handle/51000/1933
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