Propuesta de mejora de calidad en el área de reservas y atención al cliente para el Hostal Rincón de la Alameda, Quito-Ecuador

This project aims to develop a proposal for improvement of quality in the area of reservations and customer service for the Hostal Rincón de la Alameda is located in the city of Quito. As the first point is proceeded to identify the general and specific objectives together with the methodology of de...

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Bibliographic Details
Main Author: Guerrero Salazar, Diego Iván
Other Authors: Ocaña Zambrano, Walter Omar
Format: Tesis de Pregrado
Published: Quito: Universidad de las Américas, 2017. 2017
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Online Access:http://dspace.udla.edu.ec/handle/33000/7117
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